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Ladder Assist Blog

Ladder Works Proprietary Software Improves Claim Adjuster Experience

While our team of highly skilled ladder reps have the experience necessary to provide the comprehensive ladder assist services you need for your claim, this is only one aspect of providing you and your policyholders with the exceptional experience you deserve. At Ladder Works, we understand that embracing technology can help us improve our service offerings in order to ensure you have exactly what you need to do your job to the best of your ability.

We believe communication is essential in any business partnership, and we wanted to build a software solution that would provide the best claim handling experience for your team. At Ladder Works, we strive to be an industry leader, and to achieve this goal we needed to create a custom software solution that would address our unique approach to providing ladder assist services.

After carefully researching and vetting the existing solutions available, we found that there aren’t any claims management software programs on the market robust enough to satisfy the lofty requirements of our company. Designing our own proprietary software gives us the ability to deliver our exclusive Ladder Works Reliability Promise™ with every job we do.

How Does Our Proprietary Ladder Works Software Help You?

Our software solution manages claim assignments, enabling our admin and field staff to stay organized at all times. The software links up with major estimating platforms as well as other service providers within the insurance industry to provide an all-in-one system. It delivers real-time KPI feedback, allowing us to spot trends and potential issues. This gives us the ability to make any adjustments necessary to provide proper service and timelines to your team.

You’ll receive instant access to your claims and the exact status of each claim. Our software allows our field staff to generate reports directly from the field, ensuring you receive your reports within hours instead of days. This technology also allows us to operate in remote territories with no cellular data or communications.

Our software contains built-in AI which ensures that we assign the correct adjuster based on the claim type and location. In addition, our geo-mapping functionality makes sure that our adjusters receive assignments in the most efficient manner possible. This results in faster claim turnaround times. Our system also tracks each claim by the current status of the claim lifecycle and provides concise communication with your team.

The technology built into our software system allows claims to be managed from a much higher level and ultimately provides:


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At Ladder Works, our nationwide team of experienced ladder reps have you covered on any job you may need assistance with. Give us a call to schedule a ladder.

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